JOB SPECIFICATION

At Webtales Network, we are all one team. Our mission is to find the right solution for the customer every day. Our team go the extra mile to make life easier for our customers, working hand in hand with every job to provide integrated services. So, we don’t need a genius for this post, we just need someone who knows Market Research Analysis ins and outs. And most importantly, a team player. As a tech company we steer our operations in response to the market trend changes. We need to be constantly on top of these changes. Our market research team is therefore vital to determine our software development and operations path.

Duties and responsibilities:

• collect data on consumers, competitors and market place and consolidate information into actionable items, reports and presentations;
• compile and analyse statistical data using modern and traditional methods to collect it;
• perform valid and reliable market research SWOT analysis;
• interpret data, formulate reports and make recommendations;
• use online market research and catalogue findings to databases;
• identify market trends, pricing/business models;
• evaluate programme methodology and key data to ensure that data on the releases are accurate and the angle of the release is correct;
• remain fully informed on market trends, etc.

Skill and qualifications requirements

• At least 3 years’ experience in the relevant field
• Demonstrable IT related market research analysis skills
• Ability to solve problems creatively and effectively
• Ability to work with a team in an agile environment.
• Highly organised and self-motivated with the ability to prioritise projects, meet deadlines, and make room for emergencies, as needed.

Salary – £26,500.00 per annum

Hours – 37.5 per week

JOB SPECIFICATION

At Webtales Network, we are all one team. Our mission is to find the right solution for the customer every day. Our team go the extra mile to make life easier for our customers, working hand in hand with every job to provide integrated services. So, we don’t need a genius for this post, we just need someone who knows Customer Support in and out. And most importantly, a team player. As a creative company, our business depends a lot on a professional presentation and therefore we require this post to be highly creative and technically competent with responsibilities including:

Duties and responsibilities:

• analysing clients existing IT systems identifying potential solutions and assessing them for technical suitability;
• translating client requirements into specified project briefs;
• presenting proposals to clients;
• moving old networks across to new ones;
• modifying or replacing systems;
• working closely with colleagues, and a variety of end-users to ensure technical compatibility and user satisfaction;
• providing training and user manuals to users of new systems;
• keeping up-to-date with technical and industry developments;
• responding to technical support tickets;
• identifying the nature of the hardware, software, or networking issue;
• fixing any software or hardware issues;
• providing minor technical or operational training, etc.

Skill and qualifications requirements

• At least 3 years’ experience in the relevant field
• Demonstrable IT customer support skills with a strong portfolio
• Ability to solve problems creatively and effectively
• Ability to work with a team in an agile environment.
• Highly organised and self-motivated with the ability to prioritise projects, meet deadlines, and make room for emergencies, as needed.

Salary – £26,500.00 per annum

Hours – 37.5 per week

JOB SPECIFICATION

At Webtales Network, we are all one team. Our mission is to find the right solution for the customer every day. Our team go the extra mile to make life easier for our customers, working hand in hand with every job to provide integrated services. So, we don’t need a genius for this post, we just need someone who knows Business Support in and out and has the ability to lead small teams. And most importantly, a team player. As a creative company, our business depends a lot on a professional presentation and therefore we require this post to be highly creative and technically competent with responsibilities including:

Duties and responsibilities:

• as we operate in the software and tech support market, our business support structure needs to be slightly different than other conventional businesses
• in the quickly changing tech sector, our team of business support managers play a significant role and helps the business stay creative
• coordination and administration of activities to support the central tech team and clients;
• support the implementation and maintenance of a standard training matrix across all sites;
• use data i.e. KPIs, SLAs to help advise the site production teams on changes, best practice, simplification or harmonisation;
• proof reading, editing, documentation review as required;
• coordinate and liaise with internal and external resources or clients;
• researching and compiling reports and presentations; providing support to individual executives and management team members, etc.

Skill and qualifications requirements

• At least 3 years’ experience in the relevant field
• Demonstrable IT related business support skills
• Ability to solve problems creatively and effectively
• Ability to work with a team in an agile environment.
• Highly organised and self-motivated with the ability to prioritise projects, meet deadlines, and make room for emergencies, as needed.

Salary – £27,000.00 per annum

Hours – 37.5 per week

JOB SPECIFICATION

At Webtales Network, we are all one team. Our mission is to find the right solution for the customer every day. Our team go the extra mile to make life easier for our customers, working hand in hand with every job to provide integrated services. So, we don’t need a genius for this post, we just need someone who knows IT Support in and out. And most importantly, a team player. As a creative company, our business depends a lot on a professional presentation and therefore we require this post to be highly creative and technically competent with responsibilities including:

Duties and responsibilities:

• Working with customers/employees to identify computer problems and advising on the solution;
• logging and keeping records of customer/employee queries;
• analysing call logs so that it is possible to spot common trends and underlying problems;
• updating self-help documents so customers/employees can try to fix problems themselves;
• working with field engineers to visit customers/employees if the problem is more serious;
• testing and fixing faulty equipment;
• configuration & deployment of 1:1 devices;
• google Workspace management; troubleshooting for all staff and technology users;
• inventory management of equipment; conduct briefings and demonstrations for uses to enhance system productivity;
• monitor and respond quickly and effectively to requests received through the IT helpdesk;
• troubleshoot and resolve all problems encountered with hardware and software;
• escalate requests to the appropriate party, as needed;
• replace or repair defective parts and equipment, etc.

Skill and qualifications requirements

• At least 3 years’ experience in the relevant field
• Demonstrable IT support skills with a strong portfolio
• Ability to solve problems creatively and effectively
• Ability to work with a team in an agile environment.
• Highly organised and self-motivated with the ability to prioritise projects, meet deadlines, and make room for emergencies, as needed.

Salary – £26,500.00 per annum

Hours – 37.5 per week

JOB SPECIFICATION

At Webtales Network, we are all one team. Our mission is to find the right solution for the customer every day. Our team go the extra mile to make life easier for our customers, working hand in hand with every job to provide integrated services. So, we don’t need a genius for this post, we just need someone who knows IT Support in and out. And most importantly, a team player. As a creative company, our business depends a lot on a professional presentation and therefore we require this post to be highly creative and technically competent with responsibilities including:

Duties and responsibilities:

• Working with customers/employees to identify computer problems and advising on the solution;
• logging and keeping records of customer/employee queries;
• analysing call logs so that it is possible to spot common trends and underlying problems;
• updating self-help documents so customers/employees can try to fix problems themselves;
• working with field engineers to visit customers/employees if the problem is more serious;
• testing and fixing faulty equipment;
• configuration & deployment of 1:1 devices;
• google Workspace management; troubleshooting for all staff and technology users;
• inventory management of equipment; conduct briefings and demonstrations for uses to enhance system productivity;
• monitor and respond quickly and effectively to requests received through the IT helpdesk;
• troubleshoot and resolve all problems encountered with hardware and software;
• escalate requests to the appropriate party, as needed;
• replace or repair defective parts and equipment, etc.

Skill and qualifications requirements

• At least 3 years’ experience in the relevant field
• Demonstrable IT support skills with a strong portfolio
• Ability to solve problems creatively and effectively
• Ability to work with a team in an agile environment.
• Highly organised and self-motivated with the ability to prioritise projects, meet deadlines, and make room for emergencies, as needed.

Salary – £26,500.00 per annum

Hours – 37.5 per week